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Quick Links

 

Freight Time Guide, Cost and Express: Postage Page

Custom Tables Cost and Time Frame: Custom Tables section

 

 


Before you contact us, is this your question?

 (See below frequently asked questions)


Question: How long will delivery take to my place?

Answer: Delivery times will vary depending on which Suburb and State you live in. You may find a delivery guide on our Postage Page, or you may contact StarTrack directly (which is the freight company that does all our deliveries). Their phone number is: 13-23-45 or visit their website: https://www.startrack.com.au/  


Question: Just received my order and I ordered a table, cups & accessories. I have the table and cups, but no accessories...

Answer: All accessories are inside the table. (Please open up table not the box that the table came in)


 Question: My order has not arrived yet, what do I do?

Answer: You would have recieved a consignment email from StarTrack (freight company) call them and quote your number. Their phone number is: 13-23-45 or visit their website: https://www.startrack.com.au/  


Question: I am trying to order through your website using my iPhone/iPad and it does not seem to want to go through...

Answer: Technology does have its limitations. Some mobile devices will be viewed by our system as if it is being hacked. So it will reject it. To fix: Either use a desktop or pay directly via paypal using info@beerpongaustralia.com.au and contact us 08-8326-3302 with your details and we can process your order.


Question: I ordered a table last night and it was express delivery but it did not arrive the next day...

Answer: Freight companies don’t work at night. All express orders must be in before 12 Noon and will arrive the next day. Orders recieved after that time will take a bit longer to reach you, even if it is express delivery.


Question: I ordered a table and the freight company left a note, but I can't collect now till Monday. What can I do?

Answer: Not much. What you should have done is when you ordered put in the message section that you wanted it left somewhere if you're not home and the driver would have left your order.


Question: Can you tell me what time the delivery will be as I want to go out.

Answer: No, we don’t deliver. A freight company does and it is up to them what time it will arrive. We have no control over delivery times.


Question: Can I buy direct from your factory?

Answer: Yes, just order your table online and either e-mail or call us 8326-3302 and will let you know when your order is ready for collection.


Question: Where are you located in Australia?

Answer: We are located in central Australia in Adelaide at our warehouses at Units 8-9 / 65 O'Sullivan Beach Rd Lonsdale SA 5160


Question: Why don't you have a branch in our state?

Answer: Our only shop is located in South Australia. This is a test run to see the response. And if all goes well, we will roll out shops throughout Australia. Fingers crossed!


Question: Can you customise beer pong tables?

Answer: We offer design services for custom printed table-tops of beer pong tables. For more information, please visit our Custom Tables section. We currently do not have a service that allows modifications to the table frame itself, but it is something that we are looking to include in the near future.


Question: What is the process for custom table orders?

Answer: The process goes as follows:

      1. Specifications / Brief
      2. Price Quote / Estimated Completion and Delivery
      3. Deposit (Must be paid before starting design)
      4. Designing / Mock-ups and Changes
      5. Approval / Final Payment
      6. Printing and Production
      7. Delivery

Question: How long does it take to complete a custom table design and how much does it cost?

Answer: The price and the time it will take to complete your order will vary depending on the complexity of the design and the number of changes that we will need to make to the design after we send you the initial mock up. The more information you give us from the start with regards to your design, the faster it is for us to complete it and the better the price will be for you.



If your question isn't listed above, please email:

info@beerpongaustralia.com.au

We will respond within an a few hours.

 

Get in contact and speak to the right person for the right job

 

 

Questions and comments:Travis -  info@beerpongaustralia.com.au

 

 For custom designs & enquiries: Karissa, Tanya, Mason -  sales@beerpongaustralia.com.au

 

Sales & Delivery enquiries:  -  sales@beerpongaustralia.com.au

  

 Promotions and Events: Travis - travis@beerpongaustralia.com.au

 

You may ring us but you are better to e-mail as we dont sit next to the phone all day.

PH: 08-8326-3302 

 

Email: info@beerpongaustralia.com.au or sales@beerpongaustralia.com.au 

 

Location: Units 8-9 / 65 O'Sullivan Beach Rd Lonsdale SA 5160


PLEASE NOTE: We have 2 warehouses and only one has a phone.

But we all have IPads so we can check e-mails.

 

 


 

 

 

 


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