Any claims for damaged or missing goods must be made immediately email to   All other claims must be forwarded within 7 days of receiving goods. No goods will be accepted for return after 30 days. All deliveries must be checked upon delivery.


If items such as ceramic mugs are received broken then the customer must notify us immediately and if the breakage is due to our packaging of the products we will replace and post these items with the next order purchased.


For goods incorrectly ordered, a restocking fee may be applied to any goods approved for return credit. Restocking fees apply for an item returned in non-original condition. Cost of restocking an item returned in non-original packaging are 20%. Cost may vary depending on the particular state of the item and accessories which will be assessed upon arrival. Please be aware that shipping an item in other than original packaging could not guarantee safe delivery and is solely under the sender’s responsibility.


Prior to returning any goods prior arrangements must be made with Beer Pong Australia by email to  and an RMA form and number must be received by the customer. This form will then need to be sent to us with the items being returned, if the RMA form is not with the items sent back then Beer Pong Australia will not accept the package until the form is received.

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